Privacy Policy

Effective Date: July 8, 2026

Last Updated: July 8, 2026

Welcome to SRV Solution’s, LLC (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us, including how we communicate with you for customer care and marketing purposes.

1. Information We Collect

To provide you with the best possible service, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Engagement Data: Records of your communications with us (via email, text message, phone, or online chat).
  • Account & Purchase Information: Transaction history, preferences, and details related to the products or services you inquire about or purchase.

2. How We Use Your Information

We use your information to operate our business and provide you with seamless customer service. Specifically, we use your data to:

  • Fulfill requests for products, services, or information.
  • Provide customer support and resolve issues.
  • Communicate with you regarding updates, offers, and promotions (see “Communications & Marketing” below).
  • Improve our services, marketing efforts, and user experience.

3. Communications & Marketing

We believe in keeping our customers and prospective customers informed. By providing your contact information, you consent to receive communications from us via the methods outlined below. You may update your preferences or opt out at any time.

A. Email Communications

  • Purpose: We use email to send order confirmations, customer service responses, newsletters, and promotional offers.
  • Opting Out: You can opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link located at the bottom of our emails. Please note that even if you opt out of marketing emails, we may still send you transactional emails (e.g., invoices, account updates).

B. Text Messaging (SMS) & MMS

  • Purpose: With your explicit consent, we may send text messages regarding order statuses, appointment reminders, and special promotional offers.
  • Rates: Message and data rates may apply depending on your mobile carrier. Message frequency varies.
  • Opting Out: You may opt out of receiving SMS/MMS messages from us at any time by replying “STOP” to any message you receive from us. For assistance, you may reply “HELP”.

C. Phone Calls

  • Purpose: We may contact you by phone to address customer service inquiries, provide account support, or inform you about products and services that may interest you.
  • Opting Out: If you no longer wish to receive promotional phone calls from us, you may request to be placed on our internal “Do Not Call” list by informing our representative during a call, or by contacting us directly at the information provided below.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us with email delivery, SMS routing, payment processing, and customer relationship management (CRM). These providers are contractually obligated to protect your data and only use it for the services they provide to us.
  • Legal Obligations: We may disclose your information if required to do so by law, subpoena, or to protect the rights, property, or safety of SRV Solution’s, LLC, our customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your personal information.
  • Withdraw your consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy or by sending a direct communication.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our communication practices, please contact us at:

SRV Solution’s, LLC

Email: support@srv.so

Phone: (216) 606-9420

Website: https://srv.so